These Terms & Conditions govern the use of the Smart Hatch Technologies FZE website. Please read them before using the website.
1. Acceptance of these terms
These Terms & Conditions (“Terms”) govern your access to and use of the Smart Hatch Technologies FZE website. By accessing or using this website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.
If you use the website on behalf of a company or another organisation, you confirm that you have authority to act for that organisation.
2. Scope of the website
This website provides general information about Smart Hatch, our services, solutions, products, insights and contact channels. Website content is for general business information and does not constitute a binding proposal, quotation, service-level commitment or professional advice.
A project, licence, support arrangement, subscription or paid service is governed by the separate written agreement, order form or statement of work accepted by the relevant parties. If that agreement conflicts with these website Terms, the signed agreement takes precedence for that service.
3. Permitted use
You may use this website only for lawful purposes and in accordance with these Terms. You must not:
- Attempt to gain unauthorised access to the website, its infrastructure, accounts, data or connected systems.
- Probe, scan, disrupt, overload or bypass security or access controls.
- Introduce malware, malicious code, automated abuse or denial-of-service activity.
- Scrape, copy, harvest or collect information through automated means in a manner that creates unreasonable load, infringes rights or violates applicable law.
- Use the website to send unlawful, misleading, defamatory, infringing or harmful material.
- Misrepresent your identity, affiliation or authority, or impersonate another person or organisation.
- Use our name, branding, content or client references to imply a partnership or endorsement that does not exist.
4. Enquiries and information you submit
You are responsible for ensuring that information you submit is accurate, lawful and does not infringe another party’s rights. You must have the necessary authority before sharing information about another person or organisation.
Please do not send trade secrets, confidential source code, sensitive personal data or regulated records through a general website form. Initial enquiries do not create a confidentiality obligation beyond applicable law and our published Privacy Policy. If a project requires confidential disclosures, the parties should sign an appropriate confidentiality agreement first.
We may use the information you submit to assess and respond to your enquiry. You retain ownership of your materials, but you grant us permission to process them for that limited purpose.
5. Intellectual property
The website and its original content, including text, visual design, graphics, icons, product descriptions, articles, logos and underlying code, are owned by Smart Hatch or used with permission, and are protected by applicable intellectual-property laws.
You may view, print or share reasonable extracts for internal business evaluation, provided you retain any proprietary notices and do not alter the meaning. You must not republish, sell, license, modify, create derivative works from, or commercially exploit substantial website content without our prior written permission.
Third-party names, logos and trademarks belong to their respective owners. Their inclusion identifies a relationship, technology or reference where applicable and does not transfer ownership or automatically imply endorsement.
6. Products, services and availability
We may add, modify, suspend or discontinue website content, products or services at any time. Product descriptions may describe planned capabilities, initial launch areas or configurations that vary by customer. Features, compatibility, dates and availability should be confirmed in a written proposal or agreement before reliance.
We aim to keep the website available and accurate but do not guarantee uninterrupted access or that every item will always be current, complete or error-free.
7. Artificial intelligence and forward-looking content
Articles or descriptions referring to artificial intelligence explain general capabilities and design approaches. AI outputs can be incomplete or inaccurate and should be reviewed before operational, financial, medical, legal or other consequential use. A product-specific agreement or notice may contain additional controls and limitations.
Statements about planned launches, future capabilities or expected benefits are forward-looking intentions, not guarantees. Actual results depend on scope, data, implementation, third-party services, user adoption and other factors.
8. No regulated professional advice
Website content is not legal, tax, investment, medical or other regulated professional advice. References to personal finance or health products are for general information and product awareness only. You should obtain advice from a qualified professional before making decisions that require regulated expertise.
9. Third-party websites and services
The website may contain links to third-party websites or references to external platforms and providers. These are provided for convenience and information. We do not control and are not responsible for their content, availability, security, terms or privacy practices. Your use of a third-party service is subject to that provider’s terms.
10. Website security and acceptable access
We use reasonable measures to protect the website, but we cannot guarantee that it will always be free from viruses, vulnerabilities or interruptions. You are responsible for using appropriate device security and for ensuring that your access method does not introduce malicious code or disrupt other users.
11. Disclaimers
To the maximum extent permitted by applicable law, the website and its general content are provided on an “as is” and “as available” basis. We disclaim implied warranties relating to the website’s general content, including fitness for a particular purpose, non-infringement and uninterrupted availability.
These website disclaimers do not remove express commitments made in a signed service agreement and do not exclude any warranty or right that cannot lawfully be excluded.
12. Limitation of liability
To the maximum extent permitted by applicable law, Smart Hatch and its directors, employees and delivery partners will not be liable for indirect, incidental, special, punitive or consequential loss arising solely from access to or reliance on this public website, including loss of profits, revenue, data, goodwill or business opportunity.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Liability for a paid service is governed by its signed agreement.
13. Indemnity
You agree to be responsible for losses, claims and reasonable costs arising from your unlawful misuse of the website, your material breach of these Terms, or your knowing infringement of another party’s rights, to the extent permitted by applicable law.
14. Privacy
Our Privacy Policy explains how we collect, use and protect personal data through this website. By using the website, you acknowledge that such processing takes place as described in that policy. You must not submit another person’s personal data unless you have a lawful basis and any required permission.
15. Changes and suspension
We may revise these Terms by publishing an updated version and effective date on this page. Continued use after the effective date constitutes acceptance of the revised Terms. We may restrict or suspend access where reasonably necessary for security, maintenance, legal compliance or protection of our rights and other users.
16. Governing law and disputes
These Terms and non-contractual disputes arising from them are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. The courts of Dubai, United Arab Emirates, will have jurisdiction, unless another court or forum has mandatory jurisdiction under applicable law or a signed agreement contains a valid alternative dispute-resolution clause.
17. Contact
Questions about these Terms may be sent to Smart Hatch Technologies FZE, Dubai, United Arab Emirates.
Email: [email protected]. You may also contact our Dubai office at [email protected].
