This Privacy Policy explains how Smart Hatch Technologies FZE collects, uses, protects and discloses personal data when you use this website or contact us.
1. Who we are
Smart Hatch Technologies FZE (“Smart Hatch”, “we”, “us” or “our”) is responsible for the personal data processed through this website. We provide digital strategy, software development, artificial intelligence, design, marketing and cloud services from Dubai, United Arab Emirates.
2. Scope of this Privacy Policy
This Privacy Policy applies to visitors, prospective and current clients, suppliers, job applicants and other individuals who interact with this website or contact us through it. It covers website enquiries, marketing communications, job applications and standard website operations. A separate privacy notice or contract may apply to a specific product, platform or client project. Where a signed agreement contains different confidentiality or data-processing terms, that agreement takes precedence for the relevant service.
3. Personal data we collect
We collect only information that is relevant to the interaction you have with us.
Contact and identity details, such as your name, business email address, telephone number, job title and company name.
Enquiry and project information, including your message, requirements, budget or timeline if you choose to provide them, and records of our correspondence.
Recruitment information, such as your CV, work history, portfolio and other details submitted for a vacancy.
Technical and usage information, such as IP address, device and browser type, approximate region, referring page, pages visited and security or server logs.
Communication preferences, including whether you wish to receive business updates and your opt-out history.
We do not intentionally collect sensitive personal data through this website. Please do not submit health records, financial account details, government identification documents, passwords or confidential client data through a general enquiry form.
4. How we collect information
We receive information directly from you when you complete a form, email or call us, request a proposal, subscribe to communications or apply for a role. We also receive limited technical information automatically when you use the website. We may receive business contact details from a colleague, partner or public business source where the law permits.
5. Why we use personal data
We use personal data only for identified, legitimate purposes and in accordance with applicable law.
Responding to enquiries and providing requested information, proposals or support.
Evaluating, negotiating and performing client or supplier relationships.
Operating, securing, troubleshooting and improving our website and communications.
Understanding website usage and the effectiveness of our content.
Sending relevant business updates where permitted, and honouring opt-out requests.
Recruiting and assessing candidates.
Meeting legal, accounting, regulatory and compliance obligations, establishing or defending legal claims, and preventing fraud or misuse.
Our processing may rely on your consent, steps requested before entering a contract, performance of a contract, compliance with a legal obligation, or another basis permitted by applicable data-protection law.
6. Marketing communications
We may send service updates, insights or event information to business contacts where permitted. You can opt out at any time by using the unsubscribe method in the message or by emailing [email protected]. Choosing not to receive marketing will not affect essential communications about an active enquiry or service.
7. Cookies and similar technologies
Our website may use strictly necessary storage or cookies for security, language preferences and core functionality. Where analytics or similar technologies are used, we use them to understand aggregate website performance and, where required, subject to your choice. You can manage cookies through your browser settings. Blocking necessary storage may affect parts of the website.
8. When we share personal data
We do not sell your personal data. We may disclose only the information necessary for a permitted purpose to:
Hosting, cloud, email, security, analytics and other technology providers acting on our instructions.
Professional advisers, auditors, insurers and consultants subject to appropriate duties of confidentiality.
Group entities, subcontractors or delivery partners supporting an enquiry or engagement, subject to appropriate safeguards.
Regulators, law-enforcement bodies, courts or other parties where disclosure is legally required or necessary to protect rights, safety and security.
A successor or purchaser in connection with a legitimate corporate reorganisation, merger or sale, subject to applicable law.
We do not publish client names, logos or case-study information as an endorsement merely because personal data is processed for a project.
9. International processing
Some technology providers or delivery teams may process information outside the United Arab Emirates. Where we transfer personal data internationally, we use safeguards appropriate to the transfer and applicable law, which may include contractual protections, access controls and an assessment of the recipient jurisdiction or receiving organisation.
10. Data retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements. Retention periods depend on the nature of the record, the status of our relationship and any applicable contract or law. Information that is no longer required is deleted, anonymised or securely archived according to our retention practices.
11. Security
We use proportionate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, encryption in transit, restricted administration, backups and security monitoring. No internet transmission or storage system can be guaranteed completely secure, so you should avoid sending sensitive information through unencrypted general enquiries.
12. Your rights
Subject to applicable law and any lawful exceptions, you may have the right to request access to your personal data, correction of inaccurate information, erasure, restriction or objection to certain processing, and withdrawal of consent where processing is based on consent. You may also have other rights provided by applicable data-protection law.
To make a request, email [email protected] with enough information for us to identify the relevant records. We may need to verify your identity and authority before acting. We will respond within the period required by applicable law. You may also raise a concern with the competent data-protection authority, including the UAE Data Office where relevant.
13. Children’s privacy
This corporate website is not directed at children and is not intended for children to submit personal data independently. Information about a child must be provided by a parent or legal guardian where permitted and appropriate. Our child-oriented products may have separate privacy terms and parental controls.
14. Third-party links and services
This website may link to third-party websites, social platforms, payment providers or partner services. Their privacy practices are governed by their own notices. We are not responsible for third-party content or practices, and you should review their terms before providing information.
15. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The published version and its effective date will be shown on this page. Material changes may also be communicated through other appropriate channels where required.
16. Contact us
For privacy questions or requests, contact Smart Hatch Technologies FZE, Dubai, United Arab Emirates.
Email: [email protected]. You may also contact our Dubai office at [email protected].
