The Al Ameen Service by Dubai Police officially launched in September 2003. Using this service, the people ‎of Dubai can communicate confidentially with the authorities to keep abreast of development ‎in Dubai and on issues that concern them. The media that can be used include toll-free ‎telephones, fax, SMS on mobiles, and e-mails via the Al Ameen website and on smartphones‎.‎

SmartHatch, is responsible for the Website and Application development and integration with the ticketing system and Call Management Software, and SMS Gateway.