Data Integration and Client Relations Coordinator

Job Overview:
As a Vendor Integration Specialist, you will play a crucial role in managing vendor interactions, ensuring seamless integration of vendor inputs into the application, and providing excellent customer service by handling client calls and addressing complaints. This position requires a balance of technical expertise, organizational skills, and effective communication to maintain positive relationships with both vendors and clients.

Responsibilities:

• Vendor Data Management:
  – Collect and process vendor inputs, ensuring accurate and timely data entry into the application.
  – Work closely with vendors to address any issues related to data submission, ensuring data quality and completeness.
• Application Integration:
  – Utilize technical tools and systems to integrate vendor data into the application.
  – Collaborate with the development team to troubleshoot and resolve any integration issues.
• Client Interaction:
  – Handle client calls in a professional and customer-focused manner.
  – Address client inquiries, provide product information, and offer solutions to any concerns or complaints.
• Complaint Resolution:
  – Investigate and resolve client complaints, coordinating with relevant teams to ensure timely resolution.
  – Implement proactive measures to prevent recurring issues and improve overall client satisfaction.
• Documentation and Reporting:
  – Maintain detailed records of vendor interactions, data integration processes, and client communications.
  – Generate reports on vendor performance and client feedback for continuous improvement.
• Collaboration:
  – Collaborate with cross-functional teams, including development, sales, and customer support, to enhance the overall customer experience.
  – Provide insights and feedback to improve application features and vendor interactions.

Qualifications:

– Bachelor’s degree in a relevant field or equivalent work experience.
– Strong organizational skills with attention to detail and accuracy in data management.
– Excellent communication skills, both written and verbal.
– Technical proficiency to understand and troubleshoot integration processes.
– Customer-focused attitude with the ability to handle client interactions professionally.
– Problem-solving skills and the ability to work collaboratively in a team environment.

Experience:

– Previous experience in data management or a similar role is preferred.
– Familiarity with application integration processes and tools.
– Experience in customer service and complaint resolution.

Requirements:

– Applicants must possess a valid residence visa.

– A valid driving license is required.