Apple seems to be taking responsibility for its woes. This is glad tidings for those with broken MacBook keyboards.
The Apples new ‘keyboard service program’ has been set up to fix individual keys and whatever necessary on the more recent MacBook models. The move almost certainly stems from troubles Apple has faced over a new keyboard design that was first introduced in 2015.Apple completely redesigned the MacBook keyboard in a 12-inch model that launched in 2015. The larger keys had less travel, and responded to light taps thanks to each key’s fragile “butterfly switches.” Sometimes, keys would stop working completely; other times, too many characters would appear with each key press.
If a MacBook owner has this issue with an eligible laptop then they can contact an Apple Authorized Service Provider to set up an appointment, go to an Apple Store for repairs, or send the device into the Apple Repair Center. The type of service to fix the defect will depend on the issue and could require the replacement of certain keys or the entire keyboard. It’s advised to backup any data before taking in a laptop for repair. This program will not extend the warranty for the MacBook but will cover the eligible laptop for four years after the “first sale of the retail unit,” which for some units mean 2019 is the final year to get it fixed.
Those who had their keyboard repaired, but were charged with a fee, can contact Apple to see if they can apply for a refund.
Apple says the following models are eligible:
• MacBook (Retina, 12-inch, Early 2015)
• MacBook (Retina, 12-inch, Early 2016)
• MacBook (Retina, 12-inch, 2017)
• MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-inch, 2016)
• MacBook Pro (15-inch, 2017)